Good morning! Welcome, my name is Jeff Webber. I am a distinguished architect with a consumer group that fits into TurboTax. How many here have heard of TurboTax? Okay, good. I don't have to explain what TurboTax is. What I am here to do today is to walk you through our journey in the last year and a half or so, where we took the TurboTax workload and moved it up onto the cloud. Now, there are several steps along the way. Basically, I'm going to tell the story and walk you through it. As we go through that, I'm going to kind of dive deep into the strategies we applied, the decisions we had to make, and the troubles and issues we faced, giving you a real-world glimpse of real customers' adaptation onto AWS. Now, before we get there, let me give you a glimpse of our reality in terms of development season or whatnot. TurboTax runs in what we call three peaks, and our planning cycles and development run along that. We have the first peak, which comes after a launch in the December timeframe. As traffic builds up, we hit into late January/early February when the IRS opens its doors for electronic filing. Documents like W-2s and whatnot are available for download, and people start filing in earnest. We get a peak there. We settle down for a little bit of time, and then we hit April 15th, the deadline where most people file. We get a big peak then. After April 15th, it comes down a little bit, but as you probably know, you can file for an extension. That extension comes due in the middle of October, which is the third peak. We use these peaks to do our planning. The middle trough in that period...
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